Whilst there was a good improvement early in the year in the timeliness of reviews, further work is planned to improve in this area, to achieve consistent results.
Our current target is that at least 90% of clients with a care plan at 31 March whose care plans should have been reviewed, were reviewed during the year. At present our performance is not meeting our ambition, with the latest data shown below:
|Q1 2015/16||Q2 2015/16||Q3 2015/16||Q4 2015/16|
After a positive first quarter, the performance through 2015/16 showed a decline, largely due to staffing issues.
In order to improve performance the Disability Team have addressed staffing issues, implemented ways to maximise capacity and reduce duplication, and are confident that performance will improve through 2016/17.
The Older People Team have reviewed how the Carers Team work and plan for additional capacity to carry out reviews due.
In addition, the new assessment framework (not yet live) will reduce the impact of the size of the review documentation, and presents a further opportunity to improve performance.