We are evaluating ways of measuring the impact of the Vulnerable People Service.
The Vulnerable People structure is now in place and all appointments have been made. The service is developing a “whole-service” culture, sharing skills and best working practices to improve outcomes for vulnerable people.
The team has explored evaluative frameworks for measuring service user outcomes, to provide hard evidence of the beneficial outcomes being achieved. The established “Outcome Stars” system was considered as a possible solution to be purchased, providing a “before and after” assessment of service user outcomes, and providing direct evidence of the impact and effectiveness of the service in helping people to achieve their outcomes. Additionally, the system would provide direct positive feedback to individual clients regarding the progress they have made, thus reinforcing and consolidating their successes.
A decision has been made to develop an evaluation model within our client information system (PARIS), aligned to the new assessments required under the SSWB Act.
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