“The Single Point of Access service provides Information, Advice and Support to individuals regarding health & wellbeing to assist with individual wellbeing needs”.
The main project objectives of the Conwy Single Point of Access [SPOA] are to
- develop and implement an information and enquiry service for the public
- to respond to all enquiries and
- to provide access to early intervention/prevention services or managed support (from signposting to referral and care co-ordination).
In line with the Social Services and Wellbeing  Act, it is focused around developing Level 1 Universal Services and providing access to Level 2 Community Wellbeing / Early Intervention Services. SPOA provides the full range of services i.e. signposting, information, advice, assessment, referral and care co-ordination building on existing arrangements, developments and provision.
“to provide a reliable and accessible service based on informed, respectful conversations at key points when people need advice, information and assistance; in order to help people to be better informed, more independent and self-caring and support them when they are vulnerable and assist them to maintain their independence and to remain safely in their home wherever possible through effective care co-ordination”.
What do we want to achieve?
- Better informed, more independent and self-caring citizens
- Better integration, care coordination, reduced duplication and minimised bureaucracy.
- Better risk profiling on social care and health systems so that appropriate levels of support can be offered earlier and minimising the risk of unscheduled care episodes.
- More sustainable services, better able to meet the populations growing demands
- The citizen’s perspective will be the foundation of the new model. Key to this will be engagement throughout the programme.
There follows a letter based on client’s feedback, which demonstrates the kind of difference the service is making to people.
What difference has it made?
I have just got back from a lovely break away made all the more sweeter knowing that mum and dad were being checked on and that I didn’t need to worry. The lady I spoke to at Conwy Access Team was very friendly and appeared to know the right questions to ask.
Before I went away she had arranged for walking aids and equipment to be provided even though we told them it may only be temporary they said we could keep it as long as we needed. Mum seemed a bit over whelmed as initially 3 ladies came but when they explained they had a slightly different role each and then went on to explain what they did. They spoke clearly with mum and explained everything to her, not rushing at all. They even had equipment to leave with us that day.
They knew all about her shoulder pain, and were able to explain things to dad as well. Dad tends to worry and lets me do the talking but he is there most of the time and needs to be shown how to help mum. They explained the importance of not lifting mum ourselves and the risks involved.
They advised they wanted to come back to do some follow up and reablement work with mum to gain her confidence with walking again, just two ladies came the second time and they were in no rush, even though mum hadn’t made much progress they talked her through her anxieties and with their encouragement mum got out of bed and used the equipment with them.
Mum seemed very comfortable with them and it was good to know that they would continue calling in over the next few weeks. I was considering putting off the break, even though we hadn’t been away in nearly 2 years because of looking after mum and dad.
Around the same time another lady rang me to see how I felt they were all getting on and advised she was there to support me in my carer’s role. She advised that I could meet with her and talk about some of the things I did and some of the concerns I had about caring for my parents.
She explained that Carer’s Outreach have a procedure where if anything happens to the carer, that there is information available to enable someone else to help. This would mean that while we were away if anything happened to dad they would know what mums needs and anxieties were and would be able to arrange or speak to the right people that could help her.
It feels like a weight has been lifted, I hadn’t realised how much I was doing for my parents and how reliant on me they were, dad’s confidence has grown and mum is still coming on leaps and bounds. A longer break or even holiday abroad looks possible now.
Thanks for your support and help, it was good knowing I didn’t have to ring around lots of places and tell them each of them what was happening – I said it once and then everyone seemed to know.
Regards for now.
This post is also available in: Welsh