Community Support Workers work with individuals in their own homes supporting them with daily tasks such as personal care, meal preparation and management of medication. Previously, the allocation of work would be coordinated on one paper-based system, and paper timesheets would be submitted for payroll and service user billing.
CallConfirmLive! is a modern system that uses smart phone technology to provide Community Support Workers with real-time information ensuring that they are fully informed of all their day’s visits and any changes that may be needed. It includes a Family Portal enabling clients and their families the ability to see their own individual visit. It also supports managers as they are able to optimise workers time and minimise unnecessary traveling across the authority. It supports health and safety with a system of alerts notifying the office of the non-arrival or departure of a support worker at a scheduled call and the system will produce an electronic file for payroll without any need for filling in paper timesheets.
CallConfirmLive! is in the process of being implemented and is expected to be fully functional by the end of 2016.
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