The Social Services and Wellbeing (Wales) Act 2014 continues to be the major driver of change. Our transformation programme successfully redefined our service structures to be better aligned to meet the needs of the Act, and we’re now at a point where established services are seeking to optimise or balance their resources against the demand, and new services are developing effective models of working, that are appropriate to people’s needs.
Our current challenges can be grouped into four categories:
- Financial challenges vs new demand
- Staffing – deployment of existing resources
- New practice initiatives
- Policy development