2015 has seen a vast improvement in communication from CCBC to its employees. Vision and leadership are clearly understood and staff recognise their part to play in that vision.
Key Improvements
Leadership at the corporate level
Q2b: I believe that this team has a clear vision for the future + 12.7%
Q2c: I have confidence in the abilities of this leadership team + 9.7%
Leadership at the service level
Q3a: I believe that my service has a clear vision for the future +11.2%
Corporate vision, values and objectives
Q4d: I understand how my work contributes to the Plan +8.8%
Change and modernising the way we work
Q7d: Changes in Conwy are planned and delivered well +10.8%
Q7e: The reasons for change are communicated effectively +14.5%
How we communicate
Q10c: I feel that information in the Team Brief is useful and relevant +9.8%
Of those who have access +11.2%
Q10d: I feel well informed about what is going on in my team +7.8%
Q10e: I feel well informed about what is going on in my service +11.0%
Q10f: I feel well informed about what is going on in Conwy +8.1%
Wellbeing
Q11a: I am aware of the support available from Care First +8.9%
However, when we look at individual impact there is scope to improve personal outcomes of staff. Whilst the PDR process in generally well understood, there is a gap in individual expectations of their job day-to-day and seeing tangible evidence of how well they are performing their job – without knowing this, employees may feel unable to achieve the job satisfaction required.
Key Areas for Improvement
Change and modernising the way we work
Q7b: I am encouraged to come up with new ways of doing things -8.1%
My job and line management
Q8a: I know what is expected of me -3.4%
Health & safety
Q9b: I have the necessary equipment to do my job safely -3.3%
Wellbeing
Q11e: I am able to take sufficient breaks from my work
Q11i: I have not felt stressed because of work in the last 2 years –5.7%
Q11j: I feel that I have enough support from Conwy to help me deal with stress -4.9%
Of those how have felt stressed -2.5%
Personal Development
Q12a: I have had a PDR in the last 12 months -9.2%
Q12b: My PDR includes an assessment of how well I am performing in my job -3.9%
Overall
Q13a: Overall I am satisfied with my job -5.2%
All services have analysed the results for each section, discussed with their teams and have identified action points to respond to the feedback and improve.