At the end of every financial year, the Statutory Director of Social Services is required to publish a report to set out the Local Authority’s improvement journey in providing services to the residents of Conwy, those who access information, advice and assistance, and those individuals and carers in receipt of care and support. The report uses information from a variety of different sources to demonstrate and evidence how we are promoting well-being and accounting for the delivery of quality standards. The report is part of the Welsh Government’s Performance and Improvement Framework and is integral to our social services planning, scrutiny and performance improvement actions. It also enables Welsh Government to collate and understand data and evidence on the delivery of care and support across Wales.
There is now more emphasis on self-assessment of performance, which includes what we have achieved and done well, and what improvements are needed, informed by feedback from services users, the public and partners. We will tell you about actions planned and taken to achieve improvements, and progress made against improvement priorities identified in the previous year.
The foundations for the new Performance and Improvement Framework are eight quality standards that represent people’s well-being under the Social Services and Well-being (Wales) Act 2014. They fall under four headings, which you will see set out in this report:
- People
- Prevention
- Partnerships and integration
- Well-being