At the end of every financial year the Statutory Director of Social Services must publish a report to summarise the key activities we are undertaking in Conwy to support our vulnerable residents. It describes our challenges, a picture of how we have performed and improved over the past twelve months and sets out our priorities for the coming year.
We use information from a variety of sources to demonstrate how we are promoting well-being and accounting for the delivery of national quality standards. The report is part of the Welsh Government’s Performance and Improvement Framework and is integral to our social services planning, scrutiny and performance improvement actions. It also enables Welsh Government to collate and understand data and evidence on the delivery of care and support across Wales.
You will see an emphasis on self-assessment of our performance, which includes what we have achieved and done well, and what improvements are needed, informed by feedback from individuals who receive care and support, the public and partners. We’ll tell you about actions planned and taken to achieve improvements, and progress made against improvement priorities identified in the previous year.
The foundations for the Performance and Improvement Framework are eight quality standards that represent people’s well-being under the Social Services and Well-being (Wales) Act 2014. They fall under four headings, which you’ll see set out in this report.
