The last year has seen huge progress in the establishment of our new Family Support model. The five community-based Family Support Teams are fully established in their local communities, and are delivering support on:
- Open access groups
- Targeted groups (for example, parenting courses, themed workshops)
- Information and advice
- Support from volunteers and peer support
- One to one support
- Support from Family Workers, based on what matters to the family
- Accessing specialist support for families (for example, we have services such as Welfare Rights, Domestic Abuse and Family Counselling based with the each of the Family Support Teams every week)
- Multi-agency working based around the individual families’ needs
We have been able to reach even more families in need of additional support through our Flying Start outreach services.
Family Wellbeing Profile
We are using a new tool which we co-produced with families to hold conversations about what matters to them. This “Family Wellbeing Profile” tool has been shortlisted for a Social Care Accolade and has received positive feedback from families and the workforce as a framework for a ‘What Matters’ conversation, covering all areas of family life. The tool provides the opportunity to measure outcomes, and for families to take ownership of their own action plan.
We have developed Quality Standards for the service, in partnership with the families that we work with and the staff who work with them (see right).
As part of this, we have been interviewing families to get an insight into their story, and what difference the support has made to them.
We use the ‘Social Return on Investment tool’ to provide an indication of money saved by preventing families from further crisis and complexity. The sum calculated from April to December 2019 is in excess of £1 million.
Communication and Partnership Working
We are working with a whole host of partners to deliver services effectively. We have set up a system for automatic referral of families who do not progress to managed care services who instead are referred to the Family Support Teams. We have been working with North Wales Police to introduce ourselves as an alternative pathway for support for families through ‘early help referrals’.
The main challenge for us as a service is the success of reaching people who are in need of support; the volume of families benefitting from our Family Support Teams is greater than expected. We are being smart in the way that we use our resources, and are maximising opportunities to work in partnership and with the local community to meet this demand. It has also been a challenge to make sure that our early