What our Citizen Survey told us
People reporting that they live in the right home for them
87% of carers, 86% of children and 86% of adults agree that they live in the right home for them. For many it is important that they can continue to remain in their own home for as long as possible, and for carers, the home environment needs to be able to facilitate their role, e.g. for moving and positioning activities, for which adaptations are often necessary. Staying at home ties in with retaining a network of family, friends, neighbours and the wider community and is therefore an important factor in measuring well-being.
Children and young people reporting that they are happy with whom they live
78% of children and young people reported being happy with the people that they live with, across a number of settings.
Everyone in my house loves me and I love them.
People reporting they have received care and support through their language of choice
97% of carers, 97% of children and 96% of adults agreed that they felt able to communicate with Social Care in their own language.
We speak both Welsh and English. It’s very important to us that we have the chance to converse in Welsh occasionally with people in Social Services.
Young adults reporting they received advice, help and support to prepare them for adulthood
68% of children aged 16 or 17 and 73% of adults aged 18-24 agreed with this statement, with the additional comments suggesting that young people value the support of their parents/carers to guide them and can feel lost and without direction if this isn’t provided or taken up.
People reporting they chose to live in a residential care home
78% of adults agreed that it was their choice to live in a residential home with comments suggesting that this decision is made following consultation with family members and advice from professionals once medical conditions or physical deterioration become difficult to manage.
How well are we doing?
43% of all care leavers are in education, training or employment 12 months after leaving care (PMC34a), and 26% at 24 months after leaving care (PMC34b). These isn’t as good as last year, we’d like to do better. Not all care leavers keep in touch – this is based on those who are still in touch with us.
5% of care leavers have experienced homelessness during the year (PMC35). This is an improvement on last year, and less than half the average for Wales (2016/17 data).
Young Persons Positive Accommodation and Support Pathway
We’re working really hard to improve outcomes for young people. A plan has been developed to create a new approach to helping young people remain living in their family networks wherever possible, or to access and sustain suitable housing. The plan is focused on meeting the needs of young people aged 16-34 years old and care leavers up to their 25th birthday.
The aim of the plan is to work effectively across the council, and with partners to provide an integrated approach focused on:
- Ensuring young people, their families and those who work with them have information and guidance to understand housing options.
- Pro-actively preventing a housing crisis.
- Making sure our processes, including assessment and allocation of housing, are clear to young people.
- Having a suitable range of value for money accommodation and support options to meet the varying needs of young people.
- Helping young people to access and sustain settled accommodation.
The project will target youth homelessness by focusing on prevention and early intervention through a multi-disciplinary and agency approach.
Developments so far have resulted in securing a leaving care flat as a move-on resource, with a focus on supporting care leavers in preparation for independence, to successfully manage finances and sustain settled housing.
We are going to look at developing the provision of accommodation needs for young people by implementing a ‘one-stop-shop’ for young people at risk of homelessness plus affordable one-bedroom and studio flats.
Extra Care Housing
Our Extra Care Housing Schemes offer residents the opportunity to live in modern, age-friendly environments which provide opportunity for independent living and regular social interraction. The following feedback demonstrates the convenience and flexibility introduced to one lady’s life following her move to Llys y Coed in Llanfairfechan.