The purpose of the annual report is to set out the local authority’s improvement journey in providing services to the residents of Conwy. This report aims to demonstrate how we have promoted well-being and accounted for the delivery of well-being standards. It reports on areas of new development – rather than all areas of our work, and evaluates our performance in relation to achieving social services’ duties. The annual report is a requirement for every local authority in Wales.
Our service priorities have been aligned to the six National Quality Standards (NQS) of well-being outcomes, and against these areas we demonstrate how we have delivered against these six areas, through information on developments, case studies, survey results and feedback, and performance measures. The six standards are:
- Working with people to define and co-produce personal well-being outcomes that people wish to achieve.
- Working with people and partners to protect and promote people’s physical and mental health and emotional well-being.
- Protecting and safeguarding people from abuse, neglect or harm.
- Encouraging and supporting people to learn, develop and participate in society.
- Supporting people to develop safely and to maintain healthy domestic, family and personal relationships.
- Working with and supporting people to achieve greater economic well-being, have a social life and live in suitable accommodation that meets their needs.
The report has been written with the public in mind, but will also offer an insight into our improvement journey to a broad range of stakeholders, including Councillors, our partners, our regulators and the Welsh Government. We regularly engage with our stakeholders and value feedback from the people we are involved with, and have examples of this feedback throughout this report. The design of the report is based upon a format that our Youth Council were involved in choosing.