Finding out what matters to people in Conwy is a key part of developing our services, so we ask for feedback from the people we are involved with and use the information we receive to make improvements to the services we deliver.
Throughout this report you will see statistics and feedback gleaned from the contact we make with citizens, in particular the annual Citizen Survey which we carry out on behalf of the Welsh Government. Feedback from this will be evidenced throughout the report, under the relevant quality standard, to show how successfully we are delivering care and support in Conwy. We will be working to make improvements where negative feedback has been received or where suggestions for change have been submitted.
Who takes part in the Citizen Survey?
In 2018 we sent a total of 1508 questionnaires to all Carers, children and young people, and a selection of adults who received care and support from us. Copies of the questionnaire were sent in easy-read format to some people with learning disabilities, hence we differentiate between the responses received from them.
How many people responded to it?
Our response rates can be summarised as follows:
| Who? | We sent out | We received back | % Response |
| Adults | 723 | 269 | 37% |
| Carers | 232 | 120 | 52% |
| Children & Young People | 553 | 85 | 15% |
The Code of Practice in relation to measuring Social Care performance requires Local Authorities in Wales to collect data known as Performance Indicators. We will include these in the report to demonstrate in statistical terms how successful we are in delivering care and support in Conwy. These performance indicators are monitored on an annual basis by the Welsh Government.
