The new Welsh Government Performance Management Framework was implemented in April 2020, which includes a new set of performance targets and measures. These measures underpin all aspects of the work we do, by informing our management teams of progress, good practice and emerging trends. The purpose of these measures and targets, both at a national and local level is not just to monitor performance but also allows us to plan the delivery of our services going forward. As a result, we can proactively manage any potential issues, mitigate against risks, and use the information to drive our future services.
Quality Standard 1 – All people are equal partners who have voice, choice and control over their lives and are able to achieve what matters to them.
| Performance Indicator Description | 2022-2023 | 2023-2024 |
| The total number of packages of reablement completed during the year (AD/010) | 609 | 748 |
| The number of contacts for adults received by statutory Social Services during the year (AD/001) | 5,275 | 4,986 |
Quality Standard 2 – Effective leadership is evident at all levels with a highly skilled, well qualified and supported workforce working towards a shared vision.
| Performance Indicator Description | 2022-2023 | 2023-2024 |
| The number of vacant posts that were advertised during the year | 215 | 220 |
| The number of vacant posts which were successfully recruited to | 144 | 161 |
Quality Standard 3 – The need for care and support is minimised and the escalation of need is prevented, whilst ensuring that the best possible outcomes for people are achieved.
| Performance Indicator Description | 2022-2023 | 2023-2024 |
| The total number of children looked after who returned home during the year (CH/045) | 17 | 18 |
| The number of children looked after at 31st March who have had three or more placements during the year (CH/043) | 23 | 20 |
| The total number of initial Pathway Plans due to be completed during the year (CH/049) | 30 | 17 |
Quality Standard 4 – Resilience within our communities is promoted and people are supported to fulfil their potential by actively encouraging and supporting people who need care and support, including carers, to learn, develop and participate in society.
| Performance Indicator Description | 2022-2023 | 2023-2024 |
| The total number of children looked after on the 31st March who have experienced one or more changes of school during the year (excluding transitional arrangements, moves associated with adoption or moves home) (CH/044) | 17 | 13 |
Quality Standard 5 – Effective partnerships are in place to commission and deliver fully integrated, high quality, sustainable outcomes for people.
| Performance Indicator Description | 2022-2023 | 2023-2024 |
| The total number of children with a care and support plan at 31st March (CH/015) | 737 | 796 |
| The total number of children with a care and support plan where needs a met through a Direct Payment at 31st March (CH/016) | 56 | 59 |
| The total number of adults with a care and support plan where needs are met through a Direct Payment at 31st March (AD/013) | 212 | 215 |
Quality Standard 6 – People are encouraged to be involved in the design and delivery of their care and support as equal partners.
| Performance Indicator Description | 2022-2023 | 2023-2024 |
| The total number of care leavers, as of 31 March, who have completed at least 3 consecutive months of employment, education, or training in the collection year. (CH/054a) | N/A (New measure for 2023-2024) | 57 |
| The number of new assessments completed for adults during the year (AD/004) | 1,741 | 1,841 |
| The number of new assessments completed for children during the year (CH/006) | 179 | 191 |
Quality Standard 7 – People are protected and safeguarded from abuse and neglect, and any other types of harm.
| Performance Indicator Description | 2022-2023 | 2023-2024 |
| The total number of enquiries completed within 7 days from the receipt of the reported alleged abuse (AD/024) | 701 | 1,115 |
| The total number of children on the Child Protection Register on 31 March (CH/026a) | 43 | 59 |
| The average length of time for all children who were on the CPR during the year (PMC28) | 247.22 days | 212.27 days |
Quality Standard 8 – People are supported to actively manage their well-being and make their own informed decisions so that they are able to achieve their full potential and live independently for as long as possible.
| Performance Indicator Description | 2022-2023 | 2023-2024 |
| The number of young people leaving care who move into a ‘When I am Ready’ placement (CH/055) | 1 | 10 |
| The total number of young people during the year where a personal adviser was allocated as required – within 3 months if they become cat 1 or 4 see guidance (CH/051) | 10 | 5 |